![]() If the login is successful when using the IP address of the MailStore server, but not when using the host name, there may be a problem in the DNS. Underscores are not allowed in DNS hostnames, therefore the Internet Explorer refuses to accept cookies and the login fails. The Internet Explorer and the Internet Explorer component in Outlook check if the hostname is a valid DNS name. The logon fails if the hostname of the MailStore server contains an underscore. This error is often seen in the fact that another login screen or the redirection to the new Web Access is displayed within Outlook. You can check the settings under "Control Panel" > "Internet Options" > "Privacy". This may be restricted by security guidelines. The client must accept cookies from the MailStore server in order for the logon to be successful. ![]() The most common potential root causes are listed here. Since an error in one of these components can lead to an error in the authentication, it is often not seen at first sight exactly where the error lies. the connection to the directory service, the domain membership, client settings, and more. Issue: Authentication in the MailStore Outlook add-in or Web Access fails.īackground: When authenticating to MailStore, various components play a role, e.g.
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